JOB POSTING - Panel Relations Specialist - DC Field Office
Thanks,
Romeo Tagle
NTI Field Representative, FA 7085
(405) 627-6319 Cell
______________________________________________
From: Bekin, Erika M
Sent: Monday, July 27, 2009 3:14 PM
Subject: JOB POSTING - Panel Relations Specialist - DC Field Office
Importance: High
The DC Field Office has a current opening for a Panel Relations Specialist. In order to be considered for this opportunity, you must obtain your current manager's approval and submit your on-line application no later than Friday, July 31st, 2009.
Apply via iShare, position # 901806
https://nielsen.taleo.net/careersection/2/jobsearch.ftl?lang=en
Interested applicants should apply via the Field Job Postings located on the Employees section of Ishare.
Position Number: 0901806
Application deadline: Friday, July 31st 2009, by 11:59 PM
Hiring Manager: Jim Caw
Recruiter: Tonya Fernandez
The Panel Relations Specialist will act as the “voice of Nielsen,” identifying new ways to improve our relationship with sample households through collecting and assessing household and performance data, and fostering good household relations.
Principle Accountabilities:
• Primary customer service contact, addressing household concerns, questions, and ensuring long-term and accurate usage of equipment.• Build solid, productive cooperator relationships through positive communication.
• Serve as liaison between field office, Field Reps, Membership Reps, and households.
• Collect and analyze data, providing feedback to households and Field Reps.
• Conduct training and coaching for homes, post-installation surveys, and determine number and type of resources needed for household visits.
• Addresses need for additional incentive to maintain household cooperation..
• Effective use of recruitment resources and ability to present full disclosure of participation guidelines.
• Ensure efficiency of the schedule in order to achieve optimal use of Field Associates’ time. In addition to a professional attitude, the successful candidate should also possess the following: • Strong customer service and human relations skills are critical, as well as problem solving, and performance analysis abilities .
• Communication proficiency using electronic, presentation, leadership, and teamwork skills with internal departments, peers, management, and cooperating households.
• Excellent organizational skills and ability to meet deadlines.
• MS Windows experience and word processing.
• College degree or equivalent experience
